© 2019 by The Embellish Studio

SHIPPING, RETURNS,

CARE & MATERIALS

Shipping Policy

We ship throughout the world. When you go to checkout if your destination country is not on our list please email and we will advise of shipping costs.

Once you have placed your order, we will aim to dispatch it within 48 hours.

UK:

We send all items via Royal Mail recorded delivery, each parcel needs to be signed for on delivery.

We cannot be held responsible for delays with the Royal Mail's delivery service.

Royal Mail anticipate that items will reach you within 1-3 working days.

UK delivery is charged at a flat rate of £4. 

Earrings and small hair accessories are delivered in a small velvet pouch. 

Care recommendations are also enclosed with every order.

International:

We send all items international signed for.

Certain European countries charged at £10.

USA charged at £12.

We cannot be held responsible for delays, or any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

Pre-Order Items

Pre-order delivery dates are to be used as a guide only, we cannot be held responsible for any delays in pre-order items arriving in stock at The Embellish Studio. 

All pre-order sales cannot be cancelled and adhere to the same refund policy for the website.

For all items purchased on pre-order, all items from the same order will be dispatched at the same time, when the pre-order items arrive in stock. For separate shipments, there will be a charge.

Return & Exchange Policy

Due to hygiene reasons, all items are non-refundable. Nor are you able to exchange items.

If items arrive not as expected, please contact our customer care team via our contact page within 48 hours of receipt of your items.

All customers are expected to take care of the items due to their delicate nature, as such we will not refund where damage exists due to careless wear. The Embellish Studio classify careless wear as including (but limited to), exposure to heat and humidity, transfer of make-up, water, perfume lotions (and other liquids) causing discolouration plus damage caused by the sun and heat. 

 

The Embellish Studio are not liable for natural discolouration, tarnishing plus wear and tear of products.

Please follow our care advice below.

Caring For Your Items

Caring For Your Items

All items on the website are fashion items, which means that over time natural tarnishing and discolouration may occur, this is not a fault of the product. To minimise this, we recommend following these steps:

 

1. Store your earrings and hair accessories in their velvet pouch provided.

2. Do not wear your items in the sun / expose to heat. Store in a cool dark place.

3. Do not expose to liquids, including water, sun lotion, perfumes, make-up and body lotions.

Materials

All of our products are fashion items and as such are made from semi-precious stones.

Earrings are produced using zinc alloy and metals.

Should you have an allergy to certain materials, it is your responsibility to contact The Embellish Studio for further details, prior to purchase.